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Explore Off Road Shipping Policy

Thank you for choosing Explore Off Road for your 4WD accessories needs. Below you will find our updated Shipping Policy with important information regarding the shipment of your orders within Australia and occasionally to New Zealand.

Domestic Shipping (Australia)

  • We aim to dispatch all orders within 5 business days of receiving payment, unless otherwise stated for specific products.

  • Shipping costs and delivery times may vary depending on the size, weight, and destination of the package. You can find the shipping costs associated with your order during the checkout process.

  • Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information. Please allow up to 2 business days for tracking information to become available.

  • Delivery times within Australia typically range between 1 to 2 weeks from the date of dispatch, depending on your location and the shipping method chosen at checkout.

  • Please ensure that someone is available to accept delivery at the provided shipping address during business hours. If no one is available, a notification card may be left, and you may need to arrange re-delivery or collect the parcel from a designated location.

International Shipping (New Zealand)

  • We offer international shipping to New Zealand on a case-by-case basis. If you are located in New Zealand and wish to place an order, please contact our customer service team at sales@exploreoffroad.com.au or call us at +61 431 022 908 to inquire about shipping options and costs.

  • For orders shipped to New Zealand, please note that additional customs duties, taxes, and fees may apply upon arrival in your country. These charges are the responsibility of the recipient and are not included in the purchase price or shipping costs.

Direct Shipping from Suppliers

  • In some cases, products may be shipped directly from our suppliers or manufacturers to expedite delivery or if it is more convenient.

  • If your order includes items shipped from different locations, they may arrive separately, and you may receive multiple tracking numbers.

  • Rest assured, we work closely with our suppliers to ensure that your order is processed and delivered to you as efficiently as possible.

Shipping Policy Updates

  • Explore Off Road reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates.

Should you have any further questions or concerns regarding our Shipping Policy, please feel free to contact our customer service team at sales@exploreoffroad.com.au or call us at +61 431 022 908. We are here to assist you and ensure a smooth shipping experience with Explore Off Road. Thank you for choosing us for your 4WD accessories needs!