Explore Off Road Refund Policy
Contact Information:
Phone: 0431 022 908
Email: service@exploreoffroad.com.au
Refund Timeframe:
You have a period of 14 days from the date of item delivery to request a refund.
Eligibility for Refund:
- Items must be unused and in their original packaging.
- Proof of purchase (receipt) is required.
- In the case of a change of mind, customers are responsible for covering their own freight costs.
Refund Method:
Refunds will be issued in the form of store credit or the original payment method, depending on customer preference.
Restocking Fee:
The restocking fee, if applicable, will vary depending on the specific product. Please refer to the product listing or contact us for details.
Return Shipping Fee:
Customers are responsible for return shipping fees if they wish to return a product.
Refund Request Process:
To initiate a refund request, please contact us via email at service@exploreoffroad.com.au or by phone at 0431 022 908.
Order Cancellation:
Orders that have not yet shipped can be cancelled, and a full refund will be issued.
Exceptions:
Exceptions to this refund policy will be handled on a case-by-case basis.
Warranty Refund:
- Warranty refunds are applicable within the first 14 days of delivery.
- If the item is no longer available, we will offer an alternative product or store credit.
Refund Processing Time:
Refund requests are typically processed within 48 business hours.
The time it takes for the refund to be reflected in your account may vary and can take up to 2 weeks, depending on your financial institution.