Explore Off Road Refund Policy
Phone: 0431 022 908
You have a period of 14 days from the date of item delivery to request a refund.
Eligibility for Refund:
- Items must be unused and in their original packaging.
- Proof of purchase (receipt) is required.
- In the case of a change of mind, customers are responsible for covering their own freight costs.
Refunds will be issued in the form of store credit or the original payment method, depending on customer preference.
The restocking fee, if applicable, will vary depending on the specific product. Please refer to the product listing or contact us for details.
Return Shipping Fee:
Customers are responsible for return shipping fees if they wish to return a product.
Refund Request Process:
To initiate a refund request, please contact us via email at email@example.com or by phone at 0431 022 908.
Orders that have not yet shipped can be cancelled, and a full refund will be issued.
Exceptions to this refund policy will be handled on a case-by-case basis.
- Warranty refunds are applicable within the first 14 days of delivery.
- If the item is no longer available, we will offer an alternative product or store credit.
Refund Processing Time:
Refund requests are typically processed within 48 business hours.
The time it takes for the refund to be reflected in your account may vary and can take up to 2 weeks, depending on your financial institution.