Explore Off Road Refund Policy

Contact Information:

Phone: 07 5690 5073

Email: service@exploreoffroad.com.au

Refund Timeframe:

You have a period of 14 days from the date of item delivery to request a refund.

Eligibility for Refund:

• Items must be unused and in their original packaging.
• Items cannot be specialised custom items or “made to order” due to their nature.
• Proof of purchase (receipt) is required.
• In the case of a change of mind, customers are responsible for covering their own freight costs.

Refund Method:

Refunds will be issued in the form of store credit or the original payment method, depending on customer preference.

Restocking Fee:

The restocking fee, if applicable, will vary depending on the specific product. Please refer to the product listing or contact us for details.

Return Shipping Fee:

Customers are responsible for return shipping fees if they wish to return a product.

Refund Request Process:

To initiate a refund request, please contact us via email at service@exploreoffroad.com.au or by phone at 07 5690 5073.

Order Cancellation:

Orders that have not yet shipped can be cancelled, and a full refund will be issued.

Exceptions:

Exceptions to this refund policy will be handled on a case-by-case basis.

Warranty Refund:

• Warranty refunds are applicable within the first 14 days of delivery.
• If the item is no longer available, we will offer an alternative product or store credit.

Refund Processing Time:

Refund requests are typically processed within 48 business hours.

The time it takes for the refund to be reflected in your account may vary and can take up to 2 weeks, depending on your financial institution.