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Explore Off Road Warranty Policy

Thank you for choosing Explore Off Road for your 4WD accessories needs. We strive to provide high-quality products sourced from reputable suppliers. Our Warranty Policy outlines our commitment to ensuring your satisfaction with your purchases.

1. Warranty Coverage

  • Explore Off Road offers warranties on products as provided by the respective manufacturers and suppliers. Warranty coverage may vary depending on the product and is subject to the terms and conditions set forth by the manufacturer.

  • Please refer to the product description or packaging for specific warranty details provided by the manufacturer. If you have any questions regarding warranty coverage for a particular product, please contact our customer service team for assistance.

2. Warranty Handling

  • In some situations, Explore Off Road may handle the warranty process directly. This typically applies to products covered by our in-house warranty policy or those for which we have a direct relationship with the manufacturer.

  • However, in most cases, warranty claims are handled by the supplier of the product. This may involve either Explore Off Road acting as an intermediary between you and the supplier or you dealing directly with the supplier.

3. Warranty Claims Process

  • If you encounter any issues with a product covered under warranty, please contact our customer service team at sales@exploreoffroad.com.au or call us at 0431 022 908 to initiate the warranty claims process.

  • Our customer service team will guide you through the necessary steps to facilitate the warranty claim. This may include providing documentation, assisting with product return or exchange, or coordinating communication between you and the supplier.

  • For warranty claims handled directly by Explore Off Road, we will endeavor to resolve the issue promptly and to your satisfaction.

  • For warranty claims handled by the supplier, we will assist in facilitating communication and providing any necessary information or documentation to expedite the process.

4. Limitations and Exclusions

  • Please note that warranty coverage is subject to certain limitations and exclusions as determined by the manufacturer. Common exclusions may include damages resulting from misuse, improper installation, normal wear and tear, or unauthorized modifications to the product.

  • Explore Off Road reserves the right to deny warranty claims that do not meet the specified criteria or fall outside the warranty period.

5. Warranty Policy Updates

  • Explore Off Road reserves the right to update or modify this Warranty Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates.

Should you have any further questions or concerns regarding our Warranty Policy, please feel free to contact our customer service team at sales@exploreoffroad.com.au or call us at 0431 022 908. We are here to assist you and ensure a smooth warranty experience with Explore Off Road. Thank you for choosing us for your 4WD accessories needs!